In the mountains

Trust

Above

All

Else

The Switchbackr Iron Lotus Guarantee

We here at Switchbackr know how much you rely on your gear to work the way it was meant to. That's why we've implemented our unwavering Iron Lotus Guarantee to ensure that you can trust us as much as you do your gear. Here's our pledge to you.

  1. Secure transactions

  2. Amazing customer support from actual humans

  3. Easy return process

Returns

If you buy an item which was misrepresented or damaged, then we will automatically reimburse you and pay for return shipping to the seller.

If you buy an item that doesn't quite fit, feels wacky, or you decided to quit the sport between ordering the gear and receiving it, check the seller’s return policy—some sellers accept returns for up to a week after you receive the item. If that's the case, then you coordinate a return with your seller and we facilitate the reimbursement.

Either way, if you're if you're unsatisfied with your order on Switchbackr, contact us and and we will work with you to make it right!

The Iron Lotus Guarantee applies only to transactions facilitated on Switchbackr.